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Appointments and Front Desk

The front desk is where a visit starts. Elix gives reception staff one place to book, check patients in and hand them on to the right clinic.

What it covers​

  • Appointment lists by clinic, clinician and day
  • Schedules for clinicians and services, with slot rules
  • Arrival and check-in, which opens the visit and places the patient in the clinic queue
  • Front-desk tasks, such as follow-up calls and reminders
  • Appointment status from booked through arrived, seen, cancelled or missed

How it connects​

An arrived appointment opens an encounter in the clinical workflow, and the services booked flow to billing. Reminders go out through Communications on the patient's preferred channel, subject to their consent.